Contact

Getting in touch

There is one inbox and a person reads it. No ticket numbers, no chat widget, and no contact form — a form would mean loading someone else's script onto a site that loads nothing.

Product support

support@screenshotinbox.com

Replies come usually within a working day, and always inside three working days. If you have heard nothing by then, write again — it means the message went astray.

What to say, depending on why you are writing

Something is brokenSay what you did, what happened instead, and your macOS version and chip — both are in the Apple menu → About This Mac. That is usually enough to reproduce it. Try support first.
You lost your licence keyThe licence page covers the three situations — key not found, activation failing, new Mac — and says what to send if it really is gone. Find your key.
You want a refundThirty days, no reason needed and no form to fill in. Refund policy.
Privacy, deletion or a data requestSubject line 'Delete my data' is enough. Acknowledged in three working days, completed within thirty. Data deletion.
You found a security flawPut 'Security' in the subject. Good-faith reports are welcome and will never be met with legal threats. Security.
Press, or you are writing about itAssets, screenshots and boilerplate are free to use without asking. Press kit.

The company

Screenshot Inbox is published by Udaan Technologies Pvt. Ltd., an independent software company. Anything about the entity rather than the app — invoices, contracts, partnerships — goes to the company directly.

Udaan Technologies Pvt. Ltd.

Indirapuram, Ghaziabad, Uttar Pradesh, India

support@screenshotinbox.com

+91-120-4295665

www.udaantechnologies.com

Phone lines are answered during Indian business hours. For anything about Screenshot Inbox itself, email is genuinely faster — it reaches the person who wrote the code.

If something is broken

Support is the faster route and it is built for it: the six things people write in about most, each with the first thing to check and the page that fixes it. Most of them take a minute and need no reply from anyone.

This page is for reaching the right party — press, legal, security disclosure, invoices — rather than for diagnosing a problem. Keeping those apart is what makes the support inbox fast.