Getting in touch
There is one inbox and a person reads it. No ticket numbers, no chat widget, and no contact form — a form would mean loading someone else's script onto a site that loads nothing.
Replies within three working days. If you have heard nothing in three, write again — it means the message went astray.
What to say, depending on why you are writing
The company
Screenshot Inbox is published by Udaan Technologies Pvt. Ltd., an independent software company. Anything about the entity rather than the app — invoices, contracts, partnerships — goes to the company directly.
Indirapuram, Ghaziabad, Uttar Pradesh, India
Phone lines are answered during Indian business hours. For anything about Screenshot Inbox itself, email is genuinely faster — it reaches the person who wrote the code.
Before you write about a problem
Most things are answered in the documentation, and it is quicker than waiting for a reply. The three most common reports are all covered there:the Desktop isn't clearing, the shortcut isn't working, and text recognition problems.